Some people are bright and shiny as a new penny. Sometimes I try to act bright and shiny, but truth be told, it comes out as forced. Or childlike. I find that people don't take me seriously when I try to act bright and shiny. I'm at heart a bitch. Sometimes I'm a nicer bitch but usually I'm not. I would like to envision myself as a Oscar Madison type, only in that I'm as neat as Felix Unger. Messy personality, neat living space.
Today I tried to get through to my cable company. It took quite a while to navigate their voice system. Press 1 if you want to speak in English. Press 2 if you'd like Customer Service. Press 3 if you want to discuss a billing issue. You know the drill. Alas, for the days when a real human being, live in the flesh, answered the phone. Alas, for the days when the real live human being actually wanted to help you, and sounded sincere when discussing your problems. Today, when I finally got through to a representative, she was as callous as can be. "Don't worry about those fees", she said, "There'll be no charge." Nice answer, except that she didn't ask me for details about the charge, which involved the company's website inadvertently directing me to an overseas branch. Don't ask. But I'm pretty sure that she'd have to check to see if the company would waive an overseas phone call, before she told me not to worry about being charged for an overseas call. And she called me "My Dear" and "Cutie" to add insult to injury. Her voice sounded very young. At least put me on hold for a minute and pretend to check. I was not, by the end of the call, a ray of sunshine. I had been disconnected three times before I got through to Mrs. Einstein. Mrs. Einstein transferred me to a tech, because that's why I originally called. For a tech issue. And after one hour trying to reach a tech, it turns out that they had no idea what the problem was. I turned off the power box and fixed the issue myself. So much for customer service.
What has happened to our society? I miss old-fashioned manners and old-fashioned service. I miss feeling like I got a bang for my buck. As I get older, I'm starting to feel more and more like my grandparents. I don't quite get today's music. I don't get the kids' fashion. I don't get their piercings or their hair. I'm officially old. It baffles me how the kids randomly hook up, and how girls today see no value in themselves, other than as a plaything for hormonal teenaged boys. Customer service reflects a society's mores, and judging by what I experienced today, we are aflounder.
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